golero Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") form a legal agreement between golero Casino and its users. By using golero's website, mobile application or any related service, you are deemed to have read, understood and fully accepted these Terms.

In addition to these Terms, golero's Privacy Policy and other service-related guidelines also apply. The terms set out in this document are effective and binding. If you disagree with any term, you are requested to refrain from using the site.

To learn more about golero's services, visit our About Us page, where the platform's history, mission and scope of services are discussed in detail.

2 Account Registration

To open an account with golero, you must provide accurate and complete information. Including any false or misleading information during registration is strictly prohibited. The following conditions apply when creating an account:

• Each person may open only one account. If more than one account is found under the same person's name, those accounts may be closed and any deposited funds may be forfeited.
• The name, address, mobile number and identity document details provided at registration must be accurate.
• Keeping the account password confidential is entirely the user's responsibility. golero is not liable for any consequences arising from sharing a password with a third party.
• If unauthorised access to an account is suspected, golero's support team must be notified immediately.
• For identity verification (KYC), golero may request a copy of a national ID card or passport. Withdrawals may be delayed until verification is complete.

2.1 Account Security

It is recommended to use a strong password and keep two-factor authentication active. OTP-based confirmation helps increase account security.

3 Age and Eligibility

All golero services are available only to persons aged 21 or older. No person under the age of 21 may register or place bets on this platform.

The following persons are also not eligible to use golero's services:

• Residents of countries or regions where online gambling is completely prohibited.
• Those who have previously been permanently banned from golero for any reason.
• Those who have voluntarily applied for self-exclusion and whose self-exclusion period is still active.

4 Deposits and Withdrawals

Approved payment methods must be used for depositing and withdrawing funds at golero. Accepted methods for deposits are: bKash, Nagad, Rocket, Upay and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank). The same methods apply for withdrawals.

4.1 Minimum Amounts

• Minimum deposit: ৳200 (all methods)
• Minimum withdrawal: ৳1,000
• Standard withdrawal processing time: within 1 hour

4.2 Withdrawal Conditions

Identity verification must be complete on the account before a withdrawal can be made. Withdrawal requests will only be processed via the same method used to make the deposit. Withdrawals to third-party accounts are not accepted.

golero may hold a withdrawal request or request additional documents in exceptional circumstances. If fraud or money laundering is suspected, an account may be temporarily frozen for investigation.

5 Bonuses and Promotions

golero offers bonuses and promotional offers to users from time to time. Each bonus has its own conditions, which are clearly stated on the relevant promotion page.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the balance to ৳2,000; before withdrawing, bets totalling ৳1,000 × 15 = ৳15,000 must be placed.

5.2 General Bonus Rules

• A bonus applies only to the account of the person in whose name it is registered.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Multiple bonuses cannot be active at the same time unless the promotion terms state otherwise.
• If bonus abuse is found, golero reserves the right to cancel the bonus and reclaim any associated winnings.
• Each bonus has a set expiry period. If not used within the specified time, the bonus will be cancelled.

6 Game Rules

golero's platform offers various types of games including slots, live casino and sports betting. The rules for each game are available in the game window.

6.1 Technical Errors

If an abnormal win appears in a game due to a technical error or server issue, that win will not be considered valid. golero reserves the right to void the relevant round and refund the bet amount in such situations.

6.2 Disconnection

golero bears no liability if an internet connection is lost during play. However, for connection issues during live games, a resolution will be provided in accordance with the game's own rules.

6.3 Maximum Bet Limits

A maximum limit is set for each game and each bet. Additional bet restrictions may apply when bonus funds are active. The current limits can be seen in the game interface.

7 Prohibited Activities

The following activities are strictly prohibited on the golero platform and, if any one of them is proven, the account will be permanently closed:

• Opening multiple accounts to abuse bonuses.
• Using bots, automated software or any cheating technology.
• Attempting to influence game outcomes by colluding with other users.
• Using the platform for money laundering or illegal activities.
• Exploiting platform vulnerabilities or technical errors to gain an unfair advantage.
• Operating an account under a false identity.
• Impersonating or attempting to deceive golero staff.

golero reserves the right to monitor suspicious activity and to notify the relevant authorities if necessary.

8 Account Closure

8.1 Closure at User Request

Any user may request to close their account at any time. In this case, any withdrawable funds remaining in the account will be returned. Contact the support team to request a voluntary break or self-exclusion.

8.2 Closure by golero

golero reserves the right to close any account without warning in the following situations:

• Violation of these Terms.
• Evidence of fraudulent activity.
• Failure to submit verification documents.
• Participation in prohibited activities (Section 7).

Bonus funds in an account closed due to a rule violation will be forfeited. However, a request for the return of verifiable personal deposits may be reviewed.

9 Privacy and Data Protection

golero places the highest importance on protecting users' personal data. The platform uses SSL technology to store all data in encrypted form. To learn in detail how personal data is collected, used and kept secure, please read our Privacy Policy page, where every aspect of data management is explained transparently.

Personal data is transferred to third parties only where required to meet legal obligations or to provide the service. Data is not sold for marketing purposes.

10 Limitation of Liability

The golero service is provided on an "as is" basis. golero is not obliged to pay compensation in the following situations:

• Disruption of third-party services (internet connection, payment gateway).
• Games interrupted due to unexpected technical failures or server downtime.
• Account loss caused by the user's own negligence or a password breach.
• Unexpected circumstances (force majeure) — such as natural disasters, cyber attacks or government directives causing the service to be unavailable.

golero's maximum liability in any case shall not exceed the amount of the transaction in question.

11 Dispute Resolution

Any dispute or complaint should first be directed to golero's support team for resolution. golero provides support 24 hours a day, seven days a week via live chat and email in both Bengali and English.

11.1 Complaints Process

• First, report the issue via live chat.
• If unresolved, send full details by email.
• An initial response will be given within 72 hours of the complaint being submitted.
• Complex matters may take up to 14 working days for full resolution.

For general questions, visit our Frequently Asked Questions page — there you will find answers to common questions about deposits, withdrawals, bonuses and accounts.

12 Changes to Terms

golero reserves the right to change, amend, or update these terms and conditions at any time. If there are any significant changes, users will be notified via their registered email or through a notification on the platform.

Continuing to use the platform after updated terms and conditions are published will be considered as acceptance of the new terms. It is therefore advised to visit this page regularly.

For any questions regarding these terms and conditions, please contact the golero support team. We provide support in Bengali and English 24/7.