golero Privacy Policy

golero casino ("golero", "we", "our") takes the privacy of its users seriously. This Privacy Policy ("Policy") explains what information we collect from you when you visit and use the golerocasino.cam website, how that information is processed, and the steps we take to keep it secure.

Please read this policy carefully before using this platform. Our Terms and Conditions and this Privacy Policy complement each other — both govern the relationship between you and us. Continued use of the service means you have accepted the terms of this policy.

This policy applies only to the golero platform. Third-party websites, payment gateways, or game providers may have their own privacy policies, for which golero is not responsible.

golero collects two types of information — what you provide voluntarily and what is generated automatically while you use the service. Each category is explained in detail below.

1.1 Information You Provide Directly

When registering an account, you are required to provide some basic personal information. These details are:

• Full name and date of birth — for age verification (21+ is required for all casino and betting activities)
• Mobile number and email address — for communication and OTP verification
• Password — stored in encrypted form and never readable in plain text
• Payment details — bKash, Nagad, Rocket, or Upay number, or bank account details
• Identity document details — National ID or passport details (where verification is required)

1.2 Automatically Collected Information

When you use the golero platform, the following information is collected automatically:

• IP address and device type (mobile, desktop, operating system)
• Browser information and preferred language setting
• Session duration, pages visited, and click patterns
• Cookie and local storage data (details in section 7)
• Transaction history — records of deposits, withdrawals, and gaming activity

1.3 Information Received from Third Parties

Payment processors or identity verification services may sometimes share limited information with us. In such cases, the privacy rules of the relevant third party also apply.

golero uses collected information only for the specific purposes listed below. Personal information is not sold or used for unrelated purposes.

• Account management: Handling registration, identity verification, login, and session security
• Transaction processing: Completing deposits and withdrawals successfully and maintaining records
• Customer support: Resolving your issues via live chat or email
• Fraud prevention: Detecting unusual activity and keeping accounts secure
• Responsible gaming: Reviewing usage patterns in line with our responsible gaming guidelines
• Notifications and communication: Informing you about bonuses, promotions, and important updates (you can opt out at any time)
• Service improvement: Analysing user experience to make the platform more effective

golero does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

3.1 Service Provider Partners

Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, and identity verification. These organisations use the information solely to provide the specified service and are bound by confidentiality agreements with golero.

3.2 Legal Obligations

Information may be disclosed to authorities if legally required — such as by court order, a lawful request from law enforcement, or for the investigation of fraudulent activity. In such cases, golero provides only the minimum information required under the law.

3.3 Business Transfers

If there is a change in golero's business structure (such as a merger or acquisition), user information may be transferred to the new operating entity. If this occurs, we will notify you in advance.

golero takes industry-standard technical and organisational steps to protect your information. The main security measures are listed below:

• SSL encryption: All data transmission is encrypted using SSL/TLS technology, so third parties cannot read the information in transit
• Password hashing: Your password is never stored directly — only a one-way cryptographic hash is kept
• Access controls: Only authorised staff can access your information, and only when needed for a specific task
• Server security: Servers are protected through firewalls, intrusion detection systems, and regular security audits
• Data minimisation: Only the information necessary to provide the service is collected

Please note that no data transmission over the internet can be guaranteed as completely risk-free. However, golero takes every precaution to keep your information secure. If you notice any suspicious activity, contact us immediately.

golero does not keep your information longer than necessary. Information is retained according to the following rules:

• Active accounts: All information is retained while the account remains active
• Inactive accounts: Information from accounts that have been inactive for a long period may be deleted or anonymised in accordance with this policy
• Transaction records: Transaction history is retained for a set period in compliance with financial regulations
• After account closure: Personal information is securely deleted when an account is closed, though some information may be retained for a defined period due to legal obligations

golero believes you have the right to full control over your own personal information. The rights you have on this platform are:

• Right to access: You can ask what information we hold about you
• Right to correction: You can request that incorrect or incomplete information be corrected
• Right to deletion: You can request that your information be deleted in certain circumstances
• Right to restrict processing: You can ask that information processing be limited for certain purposes
• Marketing opt-out: You can opt out of promotional communications at any time

To exercise these rights, contact our customer support team. We are available 24/7 via live chat and email in both Bengali and English. For general questions about your information, you can also visit our FAQ section.

The golero website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

7.1 Types of Cookies We Use

• Essential cookies: Required for login sessions, security verification, and basic functionality — the platform cannot work properly without these
• Functional cookies: Remember your preferred language, layout settings, and past preferences
• Analytics cookies: Collect anonymous usage data to understand which pages are used most

7.2 Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may cause some features of the golero platform to stop working correctly.

All casino and betting services on golero are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If a minor has registered by mistake and this comes to our attention, that account is immediately closed and the related information is deleted. Parents or guardians who have concerns about this can contact our customer support.

Some of golero's service partners may process data on servers located outside Bangladesh. In such cases, we ensure that the standard of data protection is not reduced in any way.

Appropriate contractual safeguards are in place for international data transfers, so that regardless of where your information is processed, the standards set out in this privacy policy are maintained.

golero may revise this privacy policy when necessary. The policy may be updated due to service improvements, adoption of new technology, or changed circumstances.

• For significant changes, a notification will be sent to your registered email or mobile number
• The revised policy will take effect from the date it is published
• Continued use of the service after a change means you have accepted the updated policy
• Previous versions of the policy are available from our customer support team upon request

For more general information about golero, read our About Us page, which provides details about the platform's background and goals.

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise any of your rights regarding your information, contact the golero customer support team through the following:

We generally respond to your request as quickly as possible. Identity verification may be required for data protection requests.