golero Responsible Gaming
The principle that entertainment should never become a burden is at the heart of every decision golero makes. Understanding your own limits, staying in control, and seeking help when needed — these three things are discussed in plain terms on this page.
When gaming is entertainment, not a problem
Casino games and sports betting are a source of enjoyment for many people. But that enjoyment stays healthy only when it remains within a set limit of time and money. golero believes that every player needs to stay aware of their own situation — this platform should be used for entertainment, not in the hope of winning.
Money that you cannot afford to lose should never be placed as a bet. Rent, food, or education expenses — keep these outside your betting budget. golero's Terms and Conditions contain detailed guidance on responsible gaming, which applies to all registered members.
From the moment an account is opened, golero ensures that every user is 21 years of age or older. Keeping minors away from any form of gambling or betting is our firm commitment. If there are young children or teenagers in your household, keep your account details — password and login information — out of their reach.
To learn more about golero and how the platform operates, read our About Us page. We believe transparency is the foundation of long-term trust.
Tools to keep yourself in control
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once the limit is reached, no further deposits will be possible for that period.
Session Time Limit
Set how long you play in one sitting. When the time is up, the system will automatically warn you or end the session.
Account Break
If you want to take a break for a while, temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during the break.
Self-Exclusion
For a long-term break, activate self-exclusion for anywhere from 6 months to permanently. The account cannot be reopened during this period.
Gaming History Review
Log in to your account at any time to view your deposit, withdrawal, and betting history — this is very useful for understanding your own spending patterns.
24/7 Support
Contact golero via live chat or email at any time. Speak in Bengali to get help with setting account limits or requesting an exclusion.
Recognise the warning signs
If any of the following applies to you or someone you know, it is time to seek help.
- Repeatedly placing bets and increasing amounts to try to recover lost money.
- Wanting to stop but being unable to, or repeatedly failing to do so.
- Hiding the truth or lying to family and friends about betting or gaming.
- Using money set aside for household expenses, debt repayments, or emergencies to place bets.
- Feeling intense frustration or anger after a loss and losing control of your temper.
- Neglecting work, family, or social responsibilities to spend long hours gaming.
- Feeling restless, anxious, or having trouble sleeping when not betting.
Check yourself
Ask yourself the following questions to assess your own gaming habits. Answer honestly:
Did I stay within my set budget last month?
Am I spending time with family as I used to?
Is gaming affecting my work or studies?
After a loss, do I try to recover it with the next bet?
Has my family expressed concern about my gaming?
If more than three of your answers are concerning, seek help without delay. This is not a weakness — it is a courageous decision.
Request Self-Exclusion
Fill in the details below to send a self-exclusion request to the golero support team. You can also make the request directly via 24/7 live chat.
golero's Commitment to Responsibility
golero is not just a gaming platform — we care about the overall wellbeing of our users. Every protection tool and support service is completely free and readily accessible.
Ways to get help
If you think there is a problem, do not try to handle it alone. Get help through any of the options below:
golero Live Chat
Speak directly with our support team in Bengali. Start a chat any time, day or night — self-limit or exclusion requests are processed immediately.
Email Support
Write the details and send an email to [email protected]. Our team responds in both Bengali and English.
Family and Friends
Tell a trusted family member or friend about the situation. Support from someone close to you is the most effective way to get through a difficult time.
Professional Advice
Consult a mental health professional or counsellor. Problem gambling is a recognised condition and it is possible to overcome it with professional help.
Under golero's privacy policy, all your information is fully protected. Your requests or information related to responsible gaming are never shared with third parties. You can read more about this on our Privacy Policy page.
Answers to common questions about responsible gaming can be found in our FAQ section — where frequently asked questions about self-exclusion, deposit limits, and account breaks are answered.